Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Most orders are delivered within 7 to 21 business days of purchase on average. Shipping times may vary due to availability of merchandise and your location. Orders are not shipped on the weekends or during holidays.
If you need to change or cancel your order, please contact us immediately. We generally process orders within the 1st day, and once our warehouse has processed your order, we will be unable to make any changes. Since we might not be able to add a product to an existing order, you would have to place a new order for the new item.
We only accept all major credit/debit cards (VISA, Mastercard, AMEX) and PayPal payments.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us at firstname.lastname@example.org.
As we try to ship your items as soon as possible, you may receive some of your items in different packages.
If you have provided an incorrect address and your order has not already been shipped, we will do our best to update your order. However, if you provided an incorrect address when ordering your item and it is already in the shipping phase, we cannot guarantee any additional changes.
If your package is returned to us (Returned to Sender) for the following reasons but not limited to those reasons, you will be responsible for paying shipping costs a second time:
- The address provided is incorrect.
- The address provided does not exist.
- The address provided is insufficient.
- The addressee has moved and has not informed our Support Team.
- The package is refused by the addressee.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.If the product is faulty or damaged when you received it, you are eligible for a 30-day full money-back guarantee from the date of purchase upon proof of purchase.
Just email us directly and we’ll take you through the process.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. If, for some reason, you haven't received a credit for your return yet please contact your bank/credit card company. It may take some time before the refund is booked to your account.
If your product was faulty or damaged when, please contact us within 30 days from receiving your order and provide your order number. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
The Fitted Life Boutique 8 Radisson Suite 709 Gatineau QC J8Z 1T8 Canada
Only one (1) coupon/promo code may be used per order.
The Fitted Box is a monthly subscription service themed and curated by our team. Every box is guaranteed to have value of over $100 including 4-6 men’s accessories for all active subscribers. We offer monthly subscription options for those ready to take their style to the next level and one-time purchase options for those who want a taste before joining the Fitted Life. You can expect fashion and lifestyle items such as a tie and a pair of socks as well as trending accessories such as cuff links, pocket squares, tie clips, sunglasses, watches and grooming products.
We are working very hard to offer you a unique customer experience in every monthly box. Therefore, you will never receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.
For our monthly subscriptions, we currently ship anywhere within the United States, Puerto Rico, APO/FPO/DPOs, all provinces in Canada and the following countries: Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Republic of Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, and the United Kingdom.
Your monthly re-billable subscription automatically renews every month. If your billing and/or account information are ever deemed invalid, you will be notified about the denied charge on your account, at which time you will need to update your information to be billed. Otherwise, your box is immediately submitted for processing and no other action is required from you in order to receive a box every month.
Yes, we offer the option to either buy a single box or subscribe to a monthly box. Even though subscribing to a monthly box makes you save more money and offers the biggest value out of these two options, the option to buy a single box is available.
We understand that our customers are unique and all have different tastes. That's why we offer themed boxes for those who enjoy surprises and one-time purchase boxes for those who want to be in control of their customer experience.
Every month, alongside the themed box of the month, customers will be offered a few alternatives offering different products so all can stay fitted according to their preferences.
We recommend trying from a different device and/or web browser and updating your browser to the latest version to complete the purchase. If you still cannot complete your transaction after 24 hours, please email us at email@example.com for further assistance.
All orders placed on the last day of the month by 11:59 PM Eastern Time will start you with the current month’s box. Any orders placed 12:00 AM Eastern Time or later on the 1st of the month will start you with the new month’s box.
Monthly boxes typically ship from our warehouse within 3 business days (Monday to Friday between the hours of 9am-5pm EST) of successful payment with the exception of Holidays.
Once the order has left our warehouse, please find below a close estimate as to when you should receive your box:
Canada -3 to 6 business days
USA - 4 to 7 business days
International - 8 to 15 business days
*Please note that these dates are only estimates. The shipping of your order may be subject to different factors affecting the shipping time.
Every month, you will receive a shipping confirmation email once the package has been shipped to the email address we have on file. If you do not receive an email with your tracking information after 10 business days, please reach out to firstname.lastname@example.org
You can send a cancelation request to email@example.com no less than 24 hours prior to your next billing date. If your cancelation request is submitted during the weekends or holidays, your request will be reviewed the next business day. There are no cancelation fees.
Good news! You can pause your account. You will not be charged or shipped boxes during this period and your account will automatically renew once the pause is complete, unless you reach out to resume sooner or cancel completely beforehand. Send us an email to firstname.lastname@example.org before your next billing date as pauses are manually performed on our end.
You can cancel your subscription at any time. However, we are unable to cancel once you have already been charged as your monthly box automatically processes to our warehouse.
Please note that if you did not receive a cancelation confirmation email, this means your account is still active or still was at the time of billing. If you received a confirmation email, please forward it to us showing the date that it was received and we will make the adjustment in your account.
Unfortunately, we are unable to perform exchanges or refunds for boxes that are already billed for, processed and shipped. However, we have good news! If you wish to swap out or sell products in The Fitted Box with other subscribers, you can do so by going to www.subswap.com.
If a product is missing, please contact us for help. In the event that you receive an item that is damaged, please contact us and include photo evidence of the damages. In both cases, we will make sure we can provide you with an appropriate solution.
If you wish to reactivate a previously canceled account in order to keep receiving boxes, email us your request at email@example.com and verify that your account information remains up to date before we reactivate your subscription.